Crickex Long's Privacy Policy

1 Introduction

Crickex Long holds your privacy in the highest regard. We believe you should have full control over your personal data. This Privacy Policy clearly outlines what information Crickex Long collects, why it is collected, and how it is used and protected.

Thousands of bettors across Bangladesh use Crickex Long every day. We treat every user's data as a valued asset and will never betray your trust. This Privacy Policy is our written commitment to that promise.

We will notify you in advance of any changes to this policy. The date of the latest update is always shown at the top of this page.

2 What Information We Collect

Crickex Long only collects the data necessary to provide and improve our services. A detailed breakdown of the information we collect is listed below:

2.1 Personally Identifiable Information

• Full name & date of birth (for age verification)
• Email address & mobile number
• Residential Address & Country
• National ID or Passport Number (required for KYC verification)

2.2 Financial Information

• Payment method details (mobile banking number, card information)
• Transaction History & Amounts
• Deposit & withdrawal records

2.3 Technical Information

• IP Address & Device Type
• Browser Version & Operating System
• Activity logs on the platform
• Cookie & session data

3 Data Collection Methods

Crickex Long collects your information through several methods, all of which are fully transparent and conducted with your knowledge.

3.1 Directly From You

You provide information directly when filling out the registration form, completing KYC verification, making payments, or contacting our support team. Crickex Long stores this information securely.

3.2 Automatically

When you browse the Crickex Long platform, certain information is collected automatically — including your IP address, browsing patterns, and device details. This data is used to maintain platform security and improve the quality of our services.

3.3 Through Third Parties

Limited information is sometimes received from payment processors or identity verification services — only what is necessary to confirm transactions or prevent fraud.

4 Purpose of Data Use

Crickex Long uses your information only for the purposes listed below. Where required, your consent is obtained before any use of your data.

• Account Management: To create, manage, and secure your account.
• Service Delivery: For betting analysis, payment processing, and customer support.
• Contact: To send important updates, transaction confirmations, and support responses.
• Security & Fraud Prevention: To detect and prevent unauthorized activity.
• Service Improvement: To analyze user behavior and improve the platform experience.
• Legal obligations: To comply with applicable laws and meet the requirements of regulatory authorities.
• Age Verification: To prevent anyone under 18 from accessing the platform.
• Promotional communications: To inform you about offers and promotions, only with your consent.

5 Data Sharing Policy

Crickex Long never sells your personal information. However, data may be shared in the following limited circumstances:

5.1 Service Provider Partners

Limited data is shared with payment processors, identity verification services, and technology providers. These partners are contractually bound to uphold Crickex Long's privacy standards.

5.2 Legal Obligations

Crickex Long may be required to share data in response to court orders, lawful requests from government authorities, or legal investigations. Only the minimum necessary information will be disclosed in such cases.

5.3 Never Shared

• Your information is never sold or rented to third-party marketers.
• Your financial information is never shared with anyone outside of our authorized payment partners.
• Your betting history is never shared with any external organization.

6 Cookie Policy

Crickex Long uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

6.1 Types of Cookies

• Essential cookies: Essential for the platform to function properly. These cannot be disabled.
• Functional Cookies: Remembers your preferences, such as language and login details.
• Analytics Cookies: Helps improve our service by collecting anonymous data about platform usage.
• Marketing Cookies: Used only with your consent.

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain platform features. You can set your Crickex Long cookie preferences on your first visit.

7 Data Security Measures

Crickex Long applies industry-leading technical and administrative measures to keep your data safe.

Please note that no one can guarantee 100% security on the internet. Crickex Long makes every effort to protect your data, but complete security of any system or transmission cannot be guaranteed. Keep your password strong and never share it with anyone.

8 Your Rights

As a Crickex Long member, you have important rights over your personal data. We respect these rights and are here to help you exercise them.

To exercise any of these rights, email us at support@crickexlong.com. We aim to respond within 30 days.

9 Data Retention Period

Crickex Long does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: Up to 5 years after account closure (as required by law).
• Transaction Records: 7 years (in accordance with financial regulations).
• KYC Documents: 5 years after account closure.
• Log Data: Up to 12 months.
• Cookie Information: Depending on the cookie type, typically between 30 days and 1 year.
• Support Chat & Email: 2 years.

Once the retention period expires, data is securely deleted or anonymized. You will be informed if data must be retained for legal reasons.

10 Children's Privacy

Crickex Long strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal data from minors.

If a minor's information is collected by mistake, it will be deleted immediately upon notification and the associated account will be closed. If you believe your child's data is held by us, please contact us at support@crickexlong.com.

11 Policy Changes

Crickex Long may update this Privacy Policy from time to time. When changes are made, the following steps will be taken:

• The date of the latest update will be published at the top of this page.
• For significant changes, advance notice will be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you object to any policy changes, you may request to close your account. We recommend visiting this page regularly to stay up to date with the latest policy.

12 Contact

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact us: